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Refund Policy

At Silera, we take pride in crafting and delivering high-quality silver jewellery. If you are not completely satisfied with your purchase, we're here to help.

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✅ Eligibility for Returns

We accept returns or exchanges under the following conditions:

  • Return request is initiated within 7 days of delivery.

  • Product is unused, unworn, and in original condition with all packaging, tags, certificates (if any), and invoice.

  • The item is not a custom-made, engraved, or personalized product.

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🚫 Non-Returnable Items

  • Customized or made-to-order jewellery

  • Items purchased on clearance or during final sales

  • Damaged or worn items

  • Items returned after the return window

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🔄 Exchange Policy

If you'd like to exchange your item for another size or design:

  • Contact us within 7 days of receiving the product.

  • We will guide you through the exchange process.

  • Exchanges are subject to availability.

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💸 Refunds

  • Once we receive and inspect the returned product, we will initiate a refund within 5–7 business days.

  • Refunds will be made to the original payment method.

  • For COD orders, refund will be processed via bank transfer after receiving valid account details.

  • Shipping charges (if any) are non-refundable.

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📦 How to Initiate a Return

To request a return or exchange:

  1. Email us at [Insert Email] or WhatsApp us at [Insert Number] with your order ID and reason.

  2. We will verify and approve the request.

  3. Pack the item securely and ship it to our return address (we’ll share details via email).

  4. Once received and approved, refund/exchange will be processed.

Please note: Return shipping costs are the responsibility of the customer unless the item received is incorrect or damaged.

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❗ Damaged or Incorrect Items

If you receive a damaged or wrong item:

  • Contact us within 48 hours of delivery.

  • Share clear photos of the product and packaging.

  • We will arrange a replacement or full refund, including shipping.

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📌 Additional Notes

  • Refunds may be withheld if returned items do not meet our quality checks.

  • Silera reserves the right to reject any return or exchange that doesn't follow this policy.

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📞 Contact Us

If you have any questions or concerns:

Silera – A Silver Jewellery Brand
📧 Email : vaibhavijewels@gmail.com
📞 Phone/WhatsApp : +91 - 91676 58880
        Support Hours: Mon–Sat, 10 AM – 7 PM

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