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Shipping Policy

A legal disclaimer

Thank you for shopping with Silera – where elegance meets affordability in silver jewellery. We are committed to delivering your jewellery with care, speed, and transparency.

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📦 Order Processing

  • All orders are processed within 1–2 business days (excluding Sundays and public holidays).

  • Once your order is confirmed, you will receive an email or SMS with your order details.

  • Custom or made-to-order pieces may take 10-15 business days to process before dispatch.

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🚚 Shipping Within India

  • Standard Shipping: Free for all prepaid orders above ₹999.

  • Shipping Fee: ₹100 for orders below ₹999 or for Cash on Delivery (COD).

  • Delivery Timeline: 3 – 7 business days depending on your location.

  • Courier Partners: We ship via trusted delivery services such as Delhivery, Blue Dart, or India Post, ensuring safe and timely delivery.

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🌍 International Shipping 

  • We currently ship to select international destinations.

  • Shipping Charges and delivery timelines vary based on country and order value.

  • International customers are responsible for any customs duties or taxes applicable in their country.

        For international shipping queries, please contact us at vaibhavijewels@gmail.com

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📮 Order Tracking

  • Once your order is shipped, we will share a tracking link via email/SMS/WhatsApp.

  • You can track the real-time status of your order from dispatch to delivery.

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💡 Important Notes

  • Delivery timelines are estimates and may be affected by factors like weather, courier delays, or remote locations.

  • Please ensure the delivery address and contact details provided are accurate to avoid failed deliveries.

  • In case of any delay or issue, our support team is here to assist you promptly.

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🛠️ Packaging & Safety

All Silera products are carefully packed in tamper-proof, elegant boxes to ensure your jewellery reaches you in perfect condition.

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❓ Need Help?

For any questions or updates related to your order or shipping:

📧 Email: vaibhavijewels@gmail.com
📞 Phone/WhatsApp: +91 - 91676 58880
🕒 Support Hours: Mon–Sat, 10 AM – 7 P

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